2. How can I protect my pet from getting coronavirus?
At this time, research suggests it's very unlikely your pet can contract COVID-19 and there's no evidence they can infect others at home. We recommend:
- thorough handwashing
- keeping pets away from anyone infected
- confining pets if they've been around someone infected
3. Can my pet carry the virus in its fur?
Your pets' fur is like any other surface so it's important you practice thorough handwashing after handling them, keep pets away from anyone infected and confine pets if they've been around someone infected.
4. Do you recommend my pet wears a mask?
There's no scientific evidence that masks protect pets from infectious diseases or air pollutants. Pets' faces are more varied than human faces so a mask is unlikely to fit properly. Also, we can't explain to pets why we are putting something on their face so they may get scared.
5. Can I still take care of my pet if I am sick?
When possible, have another member of your household care for your animals if you are sick. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with pets.
6. Is there a risk my pet could get coronavirus from your food?
Please be assured that the current coronavirus outbreak does not pose a food safety risk to humans or pets, either through packaging or the food itself. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
7. Are the locations where you source your ingredients from safe for pets to eat?
We source ingredients from many regions around the world, and only use high-quality ingredients that meet local laws as well as meeting our own high standards. The processing conditions involved in the production of our food products are sufficient to destroy the virus.
8. I can't find my usual food in any shops, what's happened?
Pet food is essential, and we are continuing to make the foods your pet needs and loves. There is no shortage of our pet food and we want to ask all pet owners to please be considerate and only purchase the food your pet needs.
9. I can't get my usual food. Is it okay for me to switch diet?
Yes! Ideally choose a similar food (dry or wet) and slowly incorporate small amounts of the new food over the course of one week to ensure that a sudden change does not cause a dietary upset.
10. I'm worried about my personal situation and not being able to get enough food for my pet ' what do you suggest?
We know this can be a worrying time and you always want what's best for your pet. We are working closely with all our pet shelter partners and would encourage you to speak to them for any support in your local area.